- contact@katetvhub.com
FAQ
Home / FAQ
- FAQ
What Can We Help You?
Once you place your order, and the payment is confirmed, you will receive 2 emails from us, first one is instanly, it contains the invoice (and the logins for the trial orders), second one will be sent shortly and it will contain the login details and the instructions, if you didn’t find it in your inbox check your spam/junk folder.
However, in the rare occasion it may take up to 8 hours maximum to deliver your order.
If you placed your order, and you didn’t get the email that contain the login details in 8 hours maximum, we kindly ask you to check your spam/junk folder, if you still cannot find it, contact us via :
WhatsApp : https://wa.me/15512984622
Facebook : https://www.facebook.com/ALLINONETV007
Email : Customerservice@katetvhub.com
Up to 6 devices, BUT it depends on your order, when you select the duration you want, you must select the number of connections you need.
Connection means the number of devices you can use at the same time.
No, we do not provide adult channels.
No, we do not recommend using it unless you know what you are doing as it may ban your account permanently if used wrongly.
You are only allowed to use it if it was advised by the customer service.
Yes, we do offer refunds under certain conditions, check our refund policy page via this link : https://katetvhub.com/index.php/refund_returns/
If your paypal account is active, but the payment has failed, it may be a timeout caused by network problems. Please refresh the page and try again, usually it will succeed.
If you still have the same problem, we kindly ask you to click on the whatsapp button in the lower right corner to contact customer service, we will send you a direct invoice via email.
There are many reasons for a debit/credit card transaction failure, which may be caused by the website, our bank or by the issuing bank. If you encounter a payment failure, please try the following methods :
1. Double check the card number, validity date and the VCC, then try again.
2. Try another card.
3. Recommend to use paypal, the success rate of paypal is very high.
4. If you don’t have paypal, you can pay with your card, choose paypal as payment methode in the checkout page, then click on debit/credit card and enter the information required.
5. Please click on the whatsapp button in the lower Right corner to contact customer service, we will send you a direct invoice via email.
- Any Brand of Smart TV or Android/Apple Device or Firestick or Magbox(all types), Nvidia Shield, Smartphones or Computer/PC + Internet.
- You also require internet connection connected to your device.
- If your have any of the above devices + Internet, you can Subscribe and Get connected immediately.
No physical installation is required. After Subscribing, just follow easy setup instructions sent on email.
Configuration Instructions are automatically sent on email with the login details.
No. When you buy your IPTV subscription from us, you are free to use the service for the duration purchased.
If you decide not to renew your subscription or not use our service anymore you are free to do so.
99% Uptime Guarantee on the service. The service is availble 24/7/365. If you have an issue contact us and it should be responded within shortest period usually within an hour or less during the working hours.
There are no Perfomance issues. Our IPTV works worldwide so long as you have an internet connection. If you experience any issue please contact us and we should respond within an hour or less during the working hours.
We only store the data you provide while signing up. They include:
- Your Name to create your account.
- Your Email Address to send you the login details.
- Your Phone Number to contact you via whatsapp if we couldnt reach you via email for any reason.
We do not store any payment details at all. We do not send promotional emails or sms.
We Provide Best Quality IPTV For many devices
Our IPTV work on All devices such as Windows, OS, Smart TVs, Android, Amazon Fire Stick, MAG and anything else that supports M3U or portals.
